Too often we say we want to help people BUT something gets in the way. We all have big but’s in our lives that keep us from doing what we need to in order to give our customer’s service excellence. Here is a great way to use your big BUTT to serve your customers!
B – Be Glad you are there
- Use positive affirmations as you approach the person or pick up the phone
- Value the customer in your mind
- Let them know you are looking forward to solving their problem
U – Understand their expectations
- Ask open ended questions to understand the problem
- Ask open ended questions to understand the cause
- Ask open ended questions to understand what they want the results to be
T – Tell them what you are going to do
- Be specific and match your action to the cause(s) of the problem
- Ask them if that would satisfy their need
- Do what you said
T – Thank them for giving you the opportunity to help them
- Be sincere and specific
- Check to see if there are any additional opportunities to help them
- Invited them back, and give them directions (phone, email, website, etc)
No more excuses! Now get your BUTT out there and serve your customers!
www.JohnnyWalker.Co 